Our Refund and Return Policy
We stand by the quality of our services. Your satisfaction is our priority, and we are committed to addressing any concerns you may have.
Our Commitment to Quality
At Financial Data Analytics Group, we are dedicated to providing high-quality services that meet or exceed your expectations. If you are not satisfied with our services, we encourage you to contact us within 30 days to request a refund or discuss possible solutions.
Eligibility for Refunds
Refunds are eligible for services that do not meet the agreed-upon terms. This may include:
- Services not delivered as described in the contract
- Significant delays in service delivery without prior communication
- Failure to meet specified performance metrics or quality standards
Please note that refunds may not be applicable in cases where:
- The client has not provided necessary information or resources as agreed
- Changes to the project scope were made after the initial agreement
- External factors beyond our control have affected the service delivery
Refund Process
Our refund process is designed to be straightforward and transparent. Here's what you can expect:
1. Contact Us
Reach out to our customer support team at info@financialdag.com within 30 days of service delivery to initiate the refund process.
2. Review
Our team will review your refund request and may ask for additional information to better understand your concerns.
3. Resolution
We will work with you to find a suitable resolution, which may include service adjustments, partial refunds, or full refunds as appropriate.
4. Processing
If a refund is approved, it will be processed within 7 business days using the original payment method when possible.
Frequently Asked Questions
Q: Can I get a refund after the 30-day period?
A: While our standard policy is 30 days, we understand that some issues may not be immediately apparent. We encourage you to contact us as soon as you encounter any problems, and we will assess each situation on a case-by-case basis.
Q: What if I'm not completely satisfied but don't want a full refund?
A: We're committed to your satisfaction. If you're not entirely happy with our services, we're open to discussing partial refunds, service adjustments, or additional support to address your concerns.
Contact Information
For more information about our refund policy or to initiate a refund request, please contact us at:
Email: info@financialdag.com
We are committed to addressing your concerns promptly and professionally.